Refund policy
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Return & Refund Policy
Faulty or not as described If your item arrives faulty, damaged, or significantly different from the product listing, please contact us within 14 days of delivery. Send your order number and a clear photo of the issue to info@sergenhome.co.uk. We will offer a full refund or free replacement — no return required.
Change of mind We do not accept returns for change of mind on orders that have already been dispatched.
How to contact us Email: info@sergenhome.co.uk We aim to respond within 1–2 business days.
Refund processing Approved refunds are credited to your original payment method within 5–10 business days.
Business details Sergen Home & Tech 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom